FAQs

ARE MY TRANSACTIONS SAFE?

SETTAS_IL2022-01-31T11:58:22+03:00To secure your personal data, fretzagias.com uses 256-bit SSL (Secure Sockets Layer) technology certified by Let’s Encrypt, an internationally recognized leader in internet data protection. Through Let’s Encrypt technology, every item you enter on fretzagias.com is encrypted. All transactions you make on fretzagias.com are governed by International and European Law, which regulates issues related to e-commerce, as well as the Law on Consumer Protection (Law 2251/1994), which regulates issues related to sales. from distance.

CAN I BE INFORMED ABOUT THE PROCESS OF MY ORDER?

SETTAS_IL2022-01-31T11:59:43+03:00You can track the exact location of your order at any time through the "My Orders" link, which is located on the "My Account" page. There you can see what stage your order is at and be constantly informed about its progress. You can also contact the Customer Service Department of fretzagias.com at 2623033579 or send an email to info@fretzagias.com stating your name and order code.

HOW CAN I BUY;

SETTAS_IL2022-01-31T12:14:15+03:00The buying process at fretzagias.com is a very simple and fast process: Step one: Use our categories that are in the main menu of the bar, navigate to our online store and find what you are looking for. You can also buy using the search, looking for exactly the product you want. Step 2: When you find a product you want to buy, select your size and click the "ADD TO CART" button next to each of our products. Step three: Check the products you have placed in the cart by clicking on the "SHOPPING CART" which is located at the top right of the web page. You can use the "DELETE BASKET" button to remove any product you want from your cart. Step Four: Click the "CONTINUE AT CASH" button to complete your purchase. You can pay either by cash on delivery, ie paying cash to the courier upon receipt of your order, or by credit card, or via PayPal, or by bank deposit.

HOW CAN I CHANGE MY ACCOUNT DETAILS?

SETTAS_IL2022-01-31T12:03:01+03:00Changing the personal information in your account is a very simple and easy process. After "login" to your account at fretzagias.com, giving your email and password, click on the "My Account" link, which is located at the top right of the page and there you can edit all your personal data.

HOW DO I KNOW THAT MY ORDER WAS SUCCESSFULLY COMPLETED?

SETTAS_IL2022-01-31T12:01:20+03:00Once you have completed your order the system will automatically send you an email informing you that your order has been placed. This email confirms that you have completed your order correctly and that it has been registered.

I FORGOT THE PASSWORD. WHAT SHOULD I DO;

SETTAS_IL2022-02-14T16:25:00+03:00We have you covered you do not need to worry about. Enter your mail in the "Forgot your password?" located on the login page and press the "CONTINUE LOGIN" button. You will immediately receive a link in your e-mail, which will allow you to set a new password for your account. In any case, if you forgot your password you do not need and should not open a new account. By opening a new account you will lose all the information about your previous orders in fretzagias.gr and our system will treat you like a new customer.