Returns

RETURNS /CHANGES / CANCELLATIONS

Return policy

The terms and conditions described in this policy apply to all products purchased in Greece through the online store fretzagias.com.

Order cancellation

When you place your order through the online store fretzagias.com, you have the option to cancel your order within the same day that you made the order.

For any return of your products you can send us your request in writing by e-mail at the info@fretzagias.gr. For any information you need, you can contact us by consulting the contact details of our site. The products you want to return should be in excellent condition, with closed packaging. You are responsible for the cost of returning the products unless the product falls under warranty issues due to a manufacturing defect. In case you open the packaging of the product you should take care to return it in impeccable condition, along with all the parts and accessories of which it consists.

You agree to take care of the condition of the returned products from the moment they are delivered to you until the moment you deliver them to our store or to the transport company or courier company.

Our company is not responsible for defects or poor quality of the products available to its customers. All products are received by suppliers packaged. In the event that a defective product is found in the delivered products, you reserve the right to return and replace it with our shipping costs.

If they are not returned within 15 days then our company may not accept any return or replacement of a product. In any case, the maximum time limit for return for replacement may not be extended beyond fifteen (15) calendar days from the date of receipt.

In addition to the rights granted by the return policy, they are recognized in eachcase all rights applicable to consumers by the existing provisions and laws relating to the sales contract, as well as any right arising in relation to the warranty terms of the products.